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SHIPPING AND DELIVERY

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    How long does it take for delivery?

    For all the furniture products apart from Sectionals and Beds, we deliver the same within 45 days from the Order Confirmation Date (Order Payment Date). For the Sectional Sofas and the Customised Sofas, we deliver the Orders within 60 Days from the Order Confirmation Date (Order Payment Date).  All the Ready to Ship products are usually dispatched within 24-48 hours of order confirmation.

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    I have a large order, will it take the same amount of time?

    Our furniture is handcrafted and labour intensive. These pieces are not made in assembly line system and each piece takes its own time and effort. We do not force our karigars to work faster as it may adversely affect the quality of the products. Therefore if your order is of more than Rs.5,00,000 value we suggest you speak with our customer care to check the tentative timelines as it could be more than the standard timelines of 8-9 weeks depending on the production load.

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    I have ordered products with different shipping times together, when will I receive the products?

    All products may have different delivery time. For example products like bulbs are delivered in 7-10 days, whereas sofas in about 8 weeks and beds in 9 weeks. Therefore, if all of these are ordered together, you may either receive products separately as per the delivery time for different products or you may choose to get everything together with the latest delivery time product. For example if you have ordered sofas and beds together you may choose to get the sofa in 8 weeks and beds in 9 weeks or you can choose to receive both sofas and beds in 9 weeks. Please indicate your choice to the customer care before the delivery dates.

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    How much do I have to pay for delivery?

    We provide free delivery throughout India except some regions which are not covered by our logistics partner(s). You can enter the pincode of the area where you want the product to be delivered to see if the locality is covered under our delivery area. We may charge some additional amount to deliver in the ODA (Out of Delivery Area).

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    How can I track my order?

    Your order status is updated to you via emails and SMSs at every step. We update you at every stage of your product' processing. For any details or queries please get in touch with our Customer Care immediately. Give us a call on +91 8306682404, Monday-Saturday (09:30 AM - 6:00 PM) or drop us an email at care@gulmoharlane.com. An email is sent to you after the order is shipped that contains the tracking number and the service provider. Easiest way to track your order once dispatched is to type the order no. in "Track Your Order" Tab at the bottom of the home page (Below the Fedex Logo). You can also type the tracking number in the tracking section on the website of the service provider (e.g. Fedex). The order status would provide detailed information on your package.

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    My Order Status is showing 'Pending' in Order History, Is anything wrong?

    Your order is sent for production as per the production lineup and the tentative date of delivery. If the Order Status is showing pending, please do not panic. Once the order is sent for production the order will show as 'Processing'. You will also get notifications by email and SMS once your order is getting processed.

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    How will I know that you've received my order?

    Once items have been ordered, a confirmation page will appear on the screen confirming the order. An email with the order details will be sent immediately to the registered email ID, provided that we have an accurate email address. In case you do not receive the email confirming your order please call us on +91 8306682404, Monday-Saturday (09:30 AM - 6:00 PM) or drop us an email at care@gulmoharlane.com. We'll send subsequent email(s) when your product is processed, shipped, including tracking information (if available).

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    Will I have to sign for my delivery?

    Yes, you will be asked to sign a delivery form or Airway Bill (AWB)/ Proof of Delivery (POD), in which you confirm that the products ordered by you were delivered in the correct condition and without any defects and damage.

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    What if I am not home when my package arrives?

    You may also get a call from the Courier Company/ Logistics partner confirming the tentative date and the time of delivery. However, as we do not have any direct control over the courier partners/ logistics partner , we cannot guarantee that they will act only in certain manner or will necessarily call before getting your order for delivery. In rare cases if they are not able to find you at your address, when they reach they will leave a notice/ message at your address notifying you of an alternative delivery or pick-up arrangement. We also request you to give correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience.

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    My items haven't arrived yet. What can I do?

    For the ready Items like Scatter pillows, Lighting etc. we take about 7-10 days to deliver the product. For customized products like sofas we take 8 weeks to deliver your order to your doorstep. You can check the estimated delivery time to your area by entering your area pincode on the product page. Please note that this is only an estimated date of delivery. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care immediately. Give us a call on +91 8306682404, Monday-Saturday (09:30 AM - 6:00 PM) or drop us an email at care@gulmoharlane.com. An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package and the tentative delivery date.

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    Where will the delivery personnel deliver the products? Will they be delivered to my floor?

    The delivery person will deliver the goods to your building premises or wherever it is physically possible to deliver the goods. For higher floors, we are not equipped to deliver the goods to your door step. You are requested to arrange for your own labourers/ manpower in advance to get the big products to the higher floor. The responsibility of our logistics partners to deliver the large products is restricted to the ground floor or maximum first floor of the building.

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    How do I change my shipping address after my order has been placed?

    We kindly ask you to call our Customer Service centre on +91 8306682404, Monday-Saturday (9:30 AM - 6:00 PM) or drop us an email at care@gulmoharlane.com. We will try our best to help you with the change of address.

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    How do you pack items/products?

    For the safety of the goods during the transit and unpredictable and multiple handling at times, we secure most of the goods with strong corrugated crates. We understand that these crates make the packaging bulky, however they are absolutely necessary for securing the product. These crates may cause some inconvenience to the customer but are unavoidable. The customer should open the goods themselves or with the help of a local carpenter or a professional and inspect the same. Any defect or damage must be reported to the delivery person and to the GL customer care immediately by the customer. The description of defect / damage should be mentioned on the Challan/ Proof of Delivery (POD). Please note that the Delivery Personnel are not obliged or authorized to open the furniture or packages. Please note that their duty is to deliver the goods to the customer and they are not directly employed with Gulmohar Lane. You are requested to cooperate with them and not force them to open the crates, packages etc. Also please inform about any damage or complaints on Customer care number +91 8306682404, Monday-Saturday (9:30 AM - 6:00 PM) or drop us an email at care@gulmoharlane.com.

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    I have bought a furniture product from Gulmohar Lane, can you help me assemble it?

    Most of our furniture will not require any assembly or may require very minimal assembly like screwing the round legs to the base of the sofa. This can be done even without the aid of any tools. Sometimes, if there are any nut/ bolts or allen key screws used, they are provided with the required spanner or allen key to help you with the installation. Alternatively you may buy our assembly services from the product page. However detailed assembly instructions, if any required are inserted in the package and the goods, can easily be assembled by yourself or you may buy our assembly services from the product page.

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    Will I receive all the items in my order at the same time?

    For your convenience, furniture items and items are held for a single delivery, shipping when all furniture items on the order are available. In some cases the items that ship via Courier may ship separately, at no extra charge so that there is no delay in receipt of your order.

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    I want to ship this product as a gift can you gift wrap it for me?
    No, Currently we do not offer any gift wrapping service with our products.
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    Can you ship my order through a specific courier company?

    No. We have tie-ups with reputed shipping companies to ensure fast and safe delivery of products. Logistic partners are chosen depending on various factors like their service availability, prompt delivery, etc.

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    The large packages do not fit into the entry way or stairway

    Measurement of furniture/ packages is customer's responsibility and we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will not be responsible if the furniture does not fit/ pass through the entry way/ stairway etc. Please note that any failed delivery due to any such refusal or unavailability and any subsequent attempts to deliver the goods will be charged extra by Gulmohar Lane or the Logistics partner. We also request you to give correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience. One important tip to make the furniture pass through the entry way or staircase is to open the products downstairs and then take the open products up in parts. Like you can remove the seats, cushions and detachable legs to make the product lighter. These can be easily assembled in your living room or the final room where the product will be placed.

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    Can you expedite my shipment?

    No. We anyways ship across the items as soon as they are ready for dispatch. Our shipping timelines are decided keeping in mind the time it might take to have the item made, checked, packed and dispatched. Therefore we do not have the ability to expedite your shipments.

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    Shipping timeline is over however my product has not been shipped?

    We sincerely apologize for this delay. If your product has not been shipped on time, please contact our Customer Service team. We will take necessary steps to ensure that you receive your item soon.

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    The tracking number/AWB that I received is incorrect?

    Usually courier companies take up to 48 hours to update their system with details of the AWB number. If your package was recently shipped, tracking might only become available after 24-48hrs. We request you to retry the AWB number after 24 hours. If it has been more than 48 hours since you received the AWB number, we request you to contact our Customer Service team immediately.

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    My order has been shipped, however I have not received my order?

    It takes between 7-10 working days from the date of shipment for the order to be delivered at your doorstep. Usually packages arrive on or shortly after the estimated delivery timeline, please allow an additional day or two for the order to be delivered. Please feel free to contact our Customer Service team and we will ensure that your order reaches you.

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    Why does my shipment status shows as Return to Origin (RTO)?

    Shipments are reflected as RTO (Returned To Origin) under the following circumstances:

    • You were not available when the courier person reached your address
    • The address provided was insufficient
    • You were not contactable on the number you provided
    • You refused to accept the delivery

    In most of the cases where the customer does not take the delivery or is not contactable the products are returned to our warehouse in Jaipur after 2 attempts of delivery. In such cases please note that the company will charge 2 way delivery charges and any extra storing, packaging and handling charges to deliver the product again to the delivery address. In case you wish for us to ship the item again, please get in touch with our Customer Service team for a quick resolution.

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    My shipment shows delivered but I have not received it?

    Please see if someone else accepted delivery, check with family members, neighbors, security, the mail room, reception, and anyone else who may have accepted the delivery.If you are not able to track the whereabouts of the item, please contact our Customer Service team and we will assist you.

READY TO SHIP - SHIPPING FAQ'S

REFUNDS, RETURNS & CANCELLATIONS

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    Can I cancel an order?

    IF NOT SHIPPED- We will offer order cancellation only for Non-Furniture items from our website that are valued at INR 5,000 or less. There will be a Cancellation charge of INR 500 or the Payment Gateway Charges applied (whichever is higher)

    IF SHIPPED- If item has been shipped, the order cannot be cancelled unless the item is damaged or defective. We will offer replacement or refund for any such defective or damaged items within 15 days of the receipt of the product in our warehouse.

    The cancellation policy applies only to items that have not been shipped from our warehouse unless the item is damaged or defective and in such cases a replacement or refund policy will apply.

    WE DO NOT HAVE A ‘Change of Heart’ Cancellation policy

    In cases where the product on arrival is damaged or defective, we can offer a refund or replacement for the item.

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    What is your Refund or Replacement Policy?

    Refund or Replacement will apply when the item delivered to a client, has been damaged due to transit or has a manufacturing defect.

    The client needs to report and return the damaged or defective products within 7 days from the date of delivery

    In this case a client will connect with us via a call or email to report the issue

    Our Customer Care team will arrange for a reverse pick-up of the item and send you a replacement product within 7 days post receiving the damaged/defective product back in our warehouse

    The damaged/defective item needs to be well packed at the client end before our logistic partners could be scheduled for the reverse pick-up from the client

    When we receive the item back in our warehouse, our production team will work on getting the item repaired or replaced based on the extent of damage

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    What if the packaging of the product is damaged upon delivery?

    If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package. You can open the package in front of the courier delivery person and mention the damage if any on the Air way bill and immediately notify our Customer Care team. We will either get it repaired onsite or send a replacement product, depending on your preference and product availability. Please note that the Delivery Personnel are not obliged or authorized to open the furniture or packages. Please note that their duty is to deliver the goods to the customer and they are not directly employed with Gulmohar Lane. You are requested to cooperate with them and not force them to open the crates, packages etc.

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    What is your Repair Policy?
    A Repairs Policy will be applied to clients who have reported damage to their Gulmohar Lane product.

    When a client reports a damage (post using the product) it will be covered under the Repairs Policy; we offer a warranty of 1 year on the products post-delivery and any manufacturing defects that are not evident to man-made damages, will be repaired free of cost. Gulmohar Lane provides One Year Limited Warranty on manufacturing defects. Please keep receipt of your purchase for warranty claims. Here are some terms and conditions for the Limited Product warranty. Goods shipped to and for use in the India warrants to Client that the Goods are free of material Defects in material and workmanship for one Year from delivery if properly stored, handled, assembled, maintained, and used under normal conditions in a non-commercial setting. “Defects” are defined as imperfection in material or wooden frame that will impair the use of the Goods.
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    What all does the One Year Warranty NOT COVER?

    This product warranty does not cover.

    > Defects caused by improper product storage, handling, assembly, maintenance, or use,

    > Defects occurring to the Goods after purchase due to product modification, intentional damage, accident, misuse, abuse, or negligence,

    > normal product wear and tear due to age including wearing or staining or loosening of fabric or leather or any such material. Normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These are normal conditions are not considered manufacturers' defects and are not covered under our warranty. Other exclusions include:

    > Labor or assembly costs,

    > Variations of color or texture in Goods made of natural materials like fabric, leather, wood etc, Fabric and leather are not covered by any warranty. Buttons on tufted products covered with fabric/ leather are also not covered under warranty as we do not have any control over the usage of these products.

    > Commercial use of any Goods (e.g., use in a commercial establishment or other setting outside of a personal residential setting).

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    What if the product is out of warranty and damaged?

    If the product is out of warranty the client will have onus to pay for all the costs including shipping packing material and refurbishment cost


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    What if the product is in warranty and damaged?

    If the product is within warranty and falls under manufacturing damages or defect, we will arrange the pick-up and refurbish the product. We will ship this within 7 days from receiving the product.


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    Will you arrange to pack the product for the reverse pick-up?

    The damaged/defective item needs to be well packed at the client end before our logistic partners could be scheduled for the reverse pick-up from the client. We do not offer packaging services at the time of reverse pick-up in any set-up.


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    Instead of refund for a product, can you send me a replacement?
    Currently we do not replace the items ordered. Only in the case of any damage or defect we may offer a replacement.
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    How long does it take to receive a refund?

    If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package. You can open the package in front of the courier delivery person and mention the damage if any on the Air way bill and immediately notify our Customer Care team. We will either get it repaired on site or send a replacement product, depending on your preference and product availability.


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    How will I receive the refund?

    In case Gulmohar Lane decides to refund you the amount due to goods received in damaged or defective condition, we will process your refund within 15 business days of receiving the returned product in its original packaging. The refund period includes time taken to complete the refund process by Gulmohar Lane but excludes any delays on part of banks/ card issuers, or shipment time in case of cheque refunds.

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    Can I buy another product, when replaced, instead of the original ordered?

    The order or product will be replaced with the originally ordered item and cannot be changed against a variation in the current order (example Upholstery, Wood Finish or any customization), new order or a different product.


PURCHASING PROCESS

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    When can I expect new product(s) to be listed on your website?

    We constantly update our product range, so we invite you to visit our website frequently. You can also subscribe to our Newsletter and promotions and we will send you regular updates about our products and promotions via Email or SMS. You can also follow us on our Social Media platforms like Facebook, Twitter, Instagram, Google+ etc.


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    Do you offer a warranty on your product(s)?

    We provide One Year Limited Warranty on manufacturing defects. Please keep receipt of your purchase for warranty claims. Here are some terms and conditions for the Limited Product warranty.Goods shipped to and for use in the India warrants to Client that the Goods are free of material Defects in material and workmanship for one (1) Year from delivery if properly stored, handled, assembled, maintained, and used under normal conditions in a non-commercial setting. “Defects” are defined as imperfection in material or wooden frame that will impair the use of the Goods. This product warranty does not cover: 1) Defects caused by improper product storage, handling, assembly, maintenance, or use, 2) Defects occurring to the Goods after purchase due to product modification, intentional damage, accident, misuse, abuse, or negligence, 3) normal product wear and tear due to age including wearing or staining or loosening of fabric or leather or any such material. Normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These are normal conditions are not considered manufacturers' defects and are not covered under our warranty. Other exclusions include: 4) Labor or assembly costs, 5) Variations of color or texture in Goods made of natural materials like fabric, leather, wood etc, Fabric and leather are not covered by any warranty. Buttons on tufted products covered with fabric/ leather are also not covered under warranty as we do not have any control over the usage of these products. 6) Commercial use of any Goods (e.g., use in a commercial establishment or other setting outside of a personal residential setting). If Client finds a material Defect in material or workmanship in any Good, part or component, Client must report such Defect during the relevant warranty period Gulmohar Lane Customer Service on care@gulmoharlane.com. Gulmohar Lane in due course will repair or replace the Good free of charge. Replacement or repair of Goods does not extend its warranty period beyond the original warranty expiration date. All Gulmohar Lane Product warranties are limited warranties and are limited to the original purchaser with proof of purchase. With respect to any and all lighting products, the foregoing warranty is applicable to non-electrical defects. There is no warranty on the filament bulbs unless you received the same in broken/ non working condition. The same needs to be reported within 2 (TWO) days of delivery of said products. Our warranty is non-transferrable and applies to residential (non-commercial) use only and is void if the furniture is used in what is considered to be a non-household setting, or misused, handled improperly, reupholstered or repaired by any resource other than us or our partners. For warranty issues, we will repair or provide reasonably equivalent furniture as a replacement due to any product defects. Replacement furniture will be of equal value to the original purchase price. No cash refund is available and in no case shall we be liable for more than the purchase price of the furniture or for incidental or consequential damages. Visible defects and variance to order details must be brought to our attention within 7 (SEVEN) days of delivery. Issues not presented within 7 days of delivery will be considered “acceptable” and will not be warranted.


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    What is not covered under warranty?

    The product warranty does not cover: 1) Defects caused by improper product storage, handling, assembly, maintenance, or use, 2) Defects occurring to the Goods after purchase due to product modification, intentional damage, accident, misuse, abuse, or negligence, 3) normal product wear and tear due to age including wearing or staining or loosening of fabric or leather or any such material. Normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These are normal conditions are not considered manufacturers' defects and are not covered under our warranty. Other exclusions include: 4) Labor or assembly costs, 5) Variations of color or texture in Goods made of natural materials like fabric, leather, wood etc, Fabric and leather are not covered by any warranty. Buttons on tufted products covered with fabric/ leather are also not covered under warranty as we do not have any control over the usage of these products. 6) Commercial use of any Goods (e.g., use in a commercial establishment or other setting outside of a personal residential setting).


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    What about buttons of the sofa? Are they covered under warranty?

    Buttons on sofas in tufted and non tufted styles, covered with fabric/ leather are also not covered under warranty as we do not have any control over the usage of these products. For example children may pull/ peel the buttons.We request you to take special care of buttoned styles, as any damage caused to the buttons will not be covered under the product warranty. If you feel it is difficult to maintain the buttoned style, please speak to our customer care and request for "Remove Buttons" option or Choose "Remove Buttons" Option in Add-ons, wherever available on the product page.


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    How can I provide feedback about a product?
    We look forward to hearing feedback about our products. Please feel free to send us feedback to care@gulmoharlane.com or call our Customer care number +91 8306682404, Monday-Saturday (09:00 AM - 6:00 PM).

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    Is there somewhere I can go to view the product prior to purchasing?

    Unfortunately, we do not have a retail store and, for safety reasons, we cannot allow customers in our warehouse. If you have any questions regarding the products, please do not hesitate to call our customer service centre on +91 8306682404, Monday-Saturday (09:30 AM - 6:00 PM).


ACCOUNT CREATION AND PAYMENTS

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    How do I start a new account?

    Please click on 'Sign In', which is located on the top right hand side of the website above the Search bar. You will then be prompted to a new page where you will find the 'Create a new account' button on the left hand side. Click 'New Customers? Create a new account' on the right hand side and fill in your details as requested before clicking 'Submit'. Registration should now be complete and you should receive confirmation e-mail to the address you registered with.


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    How do I update my details on my account?

    Please click on the 'My Account' tab on the top right hand side of the page. You will then be prompted to enter your account details. Scroll down to find your account information, click on 'Edit' to update your details and 'Save' once you are finished to save these changes.


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    I need personal assistance with my order. Who can I contact?

    Our customer service centre is happy to assist you with your order on +91 8306682404, Monday-Saturday (09:30 AM - 6:00 PM).


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    What are cookies? Do I need to enable cookies in my browser?

    They are the name of small amounts of data that are sent from a website to your browser and stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled' (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers. Cookies need to be enabled on your browser to allow you to add product(s) to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the 'Logout' link on the top right hand corner of the page.


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    What payment types do you accept?

    We accept the following types of payments: Credit Cards, Debit Cards, Net Banking, Bank Transfer/ Cheque Payment/ Cash Deposit. We currently do not offer Cash on Delivery (COD) option.


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    How does the Bank transfer/ Cheque Payment/ Cash Deposit Payment option work?

    On the payment mode page select Bank Transfer as the payment option. You will find the bank details where the amount will need to be transferred/ deposited. You will get 3 working days to execute the payment either through NEFT/ Bank transfer. You can also go to your nearest ICICI bank and deposit the amount in cash in our bank account. You can deposit upto Rs. 2,00,000/- cash in the account. As per the government regulation, you cannot deposit cash more than Rs. 2,00,000/- as it is illegal by law. Please do not deposit cash more than the specified amount into the company account as it may lead to reporting of such transactions and Gulmohar Lane will not take any responsibility for any such transactions. Cash deposit option is only valid for Business to Consumer (B2C) transactions and not for Business to Business (B2B) or institutional orders. PAN Card copy is required for cash transactions above Rs. 50,000. Once we receive the payment in our account, we will send you a confirmation mail confirming the same. Please note that this order will only be a provisional order and will only get confirmed once the payment is received in the bank account. Please note that the Payment Receipt date will be considered the Order Confirmation date and the same will be used for calculating the delivery date. The Provisional Order is valid only for 3 Working days from the order placement day and will automatically get cancelled if the payment is not received in the bank account. Once cancelled any offers / discounts availed may not be available for the later orders. If there is any delay in making the payment please email us or call the customer care to inform the same.


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    What should I keep handy for my online transaction?

    • Credit Cards: You need your card, which has the details of cardholder’s name, number, CVV and the expiry date. Apart from this you also need to have your 3D secure password / OAC/ OTP

    • Debit Cards: Keep your card, which has the details of cardholder’s name, number, CVV and expiry date. You will be redirected to the bank site for 3D secure authorization. So keep your OAC/ OTP or IPIN handy as well.

    • Net Banking: Keep your account number or Customer ID as well as your IPIN/ OTP handy.

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    Is it safe to use my credit card on your site?

    Absolutely. Shopping with Gulmohar Lane is completely safe. We strive to ensure that every credit card transaction occurs within a secure environment. You can see the transaction is secure if a key lock is visible on the bottom right corner of your web browser. We do not retain your credit card information after your order is complete, rather, it is submitted directly to our banks.


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    Do you accept international credit cards?
    We do not accept Non-Indian cards for payment at the moment. Please contact our customer care if you need more help with international payment options.

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    Do you store my Credit card information?

    We do not retain your credit card information after your order is complete, rather, it is submitted directly to our banks. You can rest assured that your credit card or bank account information will be secured. However we monitor and review transactions on an on-going basis, to identify potentially fraudulent situations and take immediate corrective steps to mitigate/limit any damage caused/likely to be caused from the same.


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    Will my information be sold to third parties?

    Your information will not be sold or passed on to third parties. Your privacy is important to us! Read more about how we protect your privacy under "Privacy Policy".


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    Will I be asked to share card information, account information or passwords over phone or email?
    The Gulmohar Lane team will never ask you to share any of your payment details over email or over phone. In fact you should not be sharing this information with anyone else.

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    What other things should I keep in mind during an online transaction?

    • During the payment process using Net banking you may be redirected to your bank website. Once your transaction is completed you will be brought back to the Gulmohar Lane website with your order details which you can keep a copy of.

    • Never press the browser back button when the transaction is still currently being done.

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    What should I do if a transaction fails?

    Transactions could fail due to multiple reasons. Please check for the following:

    • Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking).

    • Your Internet connection is not disrupted in the process

    If your account has been debited after a payment failure, it will be rolled back within 7 working days. Please direct all questions and further clarifications regarding the above care@gulmoharlane.com.

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    My computer froze while processing payment. How will I know that my payment went through successfully?

    All successful transactions will receive a confirmation email or an SMS. If you have not received confirmation via email, please try placing your order again. Alternatively, please do not hesitate to call our Customer Care Centre on +91 8306682404, Monday-Saturday (09:30 AM - 6:00 PM).


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    My credit card details are not being accepted. What's wrong?

    Please check with your bank or financial institution to rule out errors on their behalf. If problems persist, please do not hesitate to call our Customer Service centre on Phone: +91 8306682404, Monday-Saturday (09:30 AM - 6:00 PM).


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    Do your prices include Taxes?

    No,All prices shown on the website are exclusive of taxes. Final amount inclusive of taxes will be calculated at the time of checkout.


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    How much is GST on your products?

    GST rates vary from product to product. As per the current GST schedule, there is 18% GST on all Furniture and leather goods. On fabric cushion covers the GST rate is 5% for the products upto Rs.1000 per piece and 12% above Rs. 1000 per piece. On Lighting the GST rate is 12%


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    Is the GST included in the price?

    All prices shown on the website are exclusive of GST


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    Can I take input credit for the GST I pay on your products?

    Yes, you can take input credit for the GST you pay on our products. Please enter the GSTIN number at the time of placing the order with the other relevant details. Also, make sure you send us an email for the same with your order details, so that the input credit could be approved by our finance team in the GST server. However this scheme is only applicable on Business to Business transactions where the purchasing company is GST registered. This facility is not applicable on individual or Business to consumer transactions.


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    I am purchasing your products for home, can I get benefit of input credit for the GST I pay?

    As per the Government guidelines, this scheme is only applicable on Business to Business transactions where the purchasing company is GST registered. This facility is not applicable on individual or Business to consumer transactions


  • +
    What is an Eway bill and is it required for my shipment?
    As per the GST law, any shipment over Rs. 50,000 will require and Eway bill for the movement of products within and outside the state. Therefore if your shipment is above Rs. 50,000 and Eway bill will be required for the same.

  • +
    Do I have to generate the Eway Bill or give any documents for the same?

    If you are buying our products for personal use, you do not have to generate any Eway bill. We will generate the Eway bill for the goods. As a mandatory process under the GST law, you will be required to furnish the PAN card and Aadhar Card for the same. If you are buying the products for your business use and you would like the billing to be done in your company's name, you will have to generate the Eway bill and send it to us for the movement of goods. Please note that this is a mandatory procedure under the GST law and we do not have any control over the same.


PRODUCTS

  • +
    Can I customize furniture items before placing an order?

    Customization is possible in upholstered products and in some cases for other furniture also. These options are shown on the website on the product page. For example you can choose different sizes, fabrics, etc for the sofas.


  • +
    Is it possible to change the polish of furniture items?

    No, it is not possible to change the polish or finish of the furniture while placing the order. In some cases different finishes are available for tables for which the finish option is shown on the product page.


  • +
    Do I need to assemble the furniture by myself?

    Most items on Gulmohar Lane do not require assembly or have a basic assembly procedure that can be done with simple tools (like a screwdriver) and comes with assembly instructions. The need to assemble the furniture depends on the nature of the item. Alternatively, you may choose to buy assembly services from the product page. However, detailed assembly instructions if required are sent along with the package and the goods can easily be assembled by you or with the help of a local carpenter.


    We advise you to check the product description to see if any assembly is required for the item you are interested in. Same may be bought from the product page itself.

  • +
    How do I touch and feel the fabrics/ leather?

    You can now order the Fabric or Leather swatches at a nominal charge. Tick the check boxes above the fabric swatches on the product page you like and press Add to cart and make the payment. We will ship the swatches to you by the first available courier and you can touch and feel the fabric/ leather, or match the same with the rest of your decor before placing the final order for your furniture.


  • +
    What is Poly Fiber fill?

    Poly Fiber is a man-made plush fill. Poly fiber fill clusters are used to fill a pillow and thin flat sheets of poly fiber are used for the filling of a sofa or a bed.


  • +
    Can I order one product at two different times. Will they match?

    Where we try and keep the product specifications as standardised as possible, our products being handcrafted, they may vary from production to production from time to time. These pieces are not made in an assembly system and due to the handcrafting of the furniture the pieces may vary in sizes, foaming, colour, texture, fabric/ leather lot etc. We always suggest to order similar furniture together. Gulmohar Lane does not take the responsibility if the furniture or any other products the pieces may vary in sizes, foaming, colour, texture, fabric/ leather lot etc. We also suggest you order fabric swatches before ordering your final pieces of furniture to be sure of the colors as the colors may look different on screen than reality.


  • +
    Will the products be same as what I see on your website?

    All our products shown on the website are real products and not the digital renditions. In some cases we show the fabric renditions of the products when you click on fabric or leather swatches. Where we try and show the products as close as possible to the reality, sometimes due to lighting, screen calibrations, fabric or leather lot variations, the products you will receive may be a bit different. This is also due to the fact that our products are handcrafted in nature and may vary slightly from time to time. We also suggest you order fabric swatches before ordering your final pieces of furniture to be sure of the colors as the colors may look different on screen than reality.


BESPOKE SERVICES

  • +
    Can I give any fabric for the Bespoke Service?

    You can give any upholstery weight fabric to us for the sofas. However there are some limitations like, the patterns/ prints/ stripes cannot be used for tufted areas/ styles. Also the weight of the fabric should not be too light for upholstery as the fabric might sag after usage. Also, there should not be any stretch content in the fabric.


  • +
    How much time will it take to deliver the Bespoke Sofa?

    We generally take 6 weeks to deliver your sofa or 8 weeks to deliver beds once the order is confirmed. We should receive your fabric within 10 days of the payment confirmation date else it may lead to delays in the delivery of your products on time.


  • +
    How do I send the swatch and fabric to you?

    For the swatch, send us minimum size of 4” x 4” in an envelope to our address:

    Gulmohar Lane, A September Home Lifestyle Private Limited, DTA 02-04, Mahindra World City, Sanganer, Jaipur -302037 Once the swatch is approved, we will respond to you over an email with required quantity of the fabric and you could go ahead in placing your order. Once the order is placed, please send the fabric to the above address by courier.

  • +
    How much time will you take to respond for approving the fabric swatch?
    Once we get the fabric, we typically require 1 working day to respond if the fabric is OK for upholstery.

  • +
    How much Fabric is required for making the sofa?

    This depends on the size and the design of the sofa. Once you let us know the size and the style required, our merchandising team will give the requirement of the fabric.


  • +
    Can I opt for Hydrophobic and Oleophobic Finish on the fabric?

    Yes, you can. However, if we feel that the fabric is not suitable for the finish, we will let you know in advance. The Hydrophobic and Oleophobic finish can be selected in the Add-ons menu.


  • +
    Can I give my own leather or leatherette (rexine) for upholstery?

    At the moment, Bespoke service is only available for fabric upholstery. We may soon introduce leather upholstery in this category.


  • +
    Do you provide warranty on Bespoke products

    We provide One Year Limited Warranty on manufacturing defects. Standard Warranty applies here. However, normal product wear and tear due to age including wearing or staining or loosening of fabric or leather or any such material. Normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These are normal conditions are not considered manufacturers' defects and are not covered under our warranty.


GULMOHAR LANE PRIME AND REWARD POINTS

ASSEMBLY SERVICES

  • +
    What are assembly services by Gulmohar Lane?

    We can now connect you with a third partyhandyperson who is an expert in all kinds of Gulmohar Lane furniture and home décor assembly. 

  • +
    Which cities are covered for Assembly Services?

    Assembly Service is now available in most pincodes at the following cities:

    1. Agra
    2. Ahmedabad
    3. Amritsar
    4. Bangalore
    5. Bhopal
    6. Chandigarh
    7. Chandigarh
    8. Chandigarh
    9. Chennai
    10. Delhi
    11. Faridabad
    12. Gandhi Nagar
    13. Ghaziabad
    14. Gurgaon
    15. Gwalior
    16. Hyderabad
    17. Jaipur
    18. Jalandhar
    19. Kanpur
    20. Kolkata
    21. Lucknow
    22. Mumbai
    23. Noida
    24. Patna
    25. Pune
    26. Surat
    27. Thane
    28. Vadodara


  • +
    How do I avail the service?

    Choose the ‘Add Assembly Service’ add-on on the product selection page  at the bottom of the product selection menu and it will be added to your final invoice at the time of check out

  • +
    How do I check if assembly service is available in my city/ location?

    Please check if the assembly service is available on your pincode by entering the pincode number and checking the availability of the product itself and the assembly services. It may be possible that you have delivery available at your pincode but assembly service not available at the same pincode. Please check the same properly before checking out. 

  • +
    Is this service chargeable?

    Yes, this is a chargeable service. The charges are mentioned on the product page below the selection menu if the product requires assembly.

  • +
    Is assembly required for all the products?

    No, There are a number of products where the assembly is not required and can be used directly. Only the products where you have an option to add assembly service requires some assembly. This can also be done easily at your end or with the help of a local carpenter. The assembly Service provided by Gulmohar Lane is completely optional. 

  • +
    Will the assembly be done on the same day of delivery?

    In some cases, we can be at your doorstep same day but this depends entirely on our 3rd party service team’s availability. But always feel free to check with our Care team to see if we can make the handyperson available for same day service.

  • +
    Are Delivery and Assembly teams same?

    No, The delivery is done by the Logistics partner. However assembly services are provided by another partner. The delivery persons are not authorized to open the packages or assemble the same.

  • +
    What to do if I forgot to buy the assembly add-on during check-out?

    Please email us or call us on our Helpline +91 8306682404 withyour order number and the date/time you would prefer to receive the assembly service(s). Scheduling ultimately depends on our handymen availability and on your desired appointment time and location.We will confirm if that date and time window is available along with a payment details or link to pay for the assembly services online/via bank transfer. 

  • +
    Do I have to give tools for assembly to the handyman when he/they visit?

    They will carry their own tools required for the assembly of the products purchased from Gulmohar Lane. 

  • +
    Do I have to be with the handyman the entire time when they visit?

    Not necessarily, it is entirely your discretion. First of all, you will need to let the handyman into your home. You're more than welcome to run errands, attend to work, go shopping or focus on anything else during that time. Our goal is always to make your day easier.

  • +
    Will the handyman also move the furniture?

    Please make sure that all products are placed either in the room where the items will stand or on the same floor level of where the product will be assembled or mounted. Our handyman also would require enough space in the room to complete the assembly, especially for larger products like beds or sectionals, kindly let us know before the service commences.

  • +
    What is not included in the assembly service?

    Things we don’t do:

    Assembly of any furniture items that are not from Gulmohar Lane or for the Gulmohar Lane products which do not require assembly  (Ready to used products) or  for the products  for which the customer has not purchased the assembly service. 


  • +
    What happens to the packaging?

    Our handyman will remove the packaging from the furniture, and proceed with the assembly of it. They will also move the furniture to the desired location within your space. 

  • +
    Is there a cancellation charge?

    We operate a strict 24-hour cancellation policy – cancellations given less than 24 hours in advance will incur a charge. Ideally, we’d recommend you to reschedule your furniture assembly appointment instead of cancelling it. Please call our customer care number for the same. 

KIDS COLLECTION

  • +
    How do I track my Order?

    Your order status is updated to you via emails and SMSs at every step. We update you at every stage of your product' processing. For any details or queries please get in touch with our Customer Care immediately. Give us a call on +91 8306682404, Monday-Saturday (09:30 AM - 6:00 PM) or drop us an email at care@gulmoharlane.com. An email is sent to you after the order is shipped that contains the tracking number and the service provider. Easiest way to track your order once dispatched is to type the order no. in "Track Your Order" Tab at the bottom of the home page (Below the Fedex Logo). You can also type the tracking number in the tracking section on the website of the service provider (e.g. Fedex). The order status would provide detailed information on your package.

  • +
    Can I return or exchange a purchased product?

    We can offer order cancellation only for Non-Furniture items from our website that are valued at INR 5,000 or less. There will be a Cancellation charge of INR 500 or the Payment Gateway Charges applied (whichever is higher)

    The cancellation policy applies only to items that have not been shipped from our warehouse unless the item is damaged or defective and in such cases a replacement or refund policy will apply.

    We DO NOT have a ‘Change of Heart’ Cancellation policy on furniture items since all our product are made to order based on the order requirements. In cases where the product on arrival is damaged or defective, we can offer a replacement of the item if intimidated within first 7 days after the orders are delivered.

  • +
    Why Is the price for an item different from when I added it to the shopping cart?

    Prices are subject to change — as they are excluding the GST. The prices of items in your cart represent the current price for which you will be charged.

  • +
    What payment methods are available?

    We accept the following types of payments: Credit Cards, Debit Cards, Net Banking, Bank Transfer/ Cheque Payment/ Cash Deposit. We currently do not offer Cash on Delivery (COD) option.

  • +
    How long does it take for delivery?

    For all the furniture products we deliver the same within 30 days from the Order Confirmation Date (Order Payment Date). All the Ready to Ship products are usually dispatched within 24-48 hours of order confirmation.

  • +
    How do you deliver furniture?

    Most furniture is delivered by our third party logistic partners: items are delivered to your doorstep and you may purchase the unpacking and assembly add-on, should you require this service. Some smaller furniture pieces may not require assembly services as they are ready for use. You may check the product page for more details. 

  • +
    Can I delay the shipment of my order?

    If you wish to place an order but delay its shipment to a later date, please do so through our Customer Care Team ‘before’ the order is shipped. Call +91 8306682404 to talk to our representative between 9:30 am to 6:00 pm IST, Monday-Saturday or email on care@gulmoharlane.com, and one of our care associates will be happy to assist you.

  • +
    I have ordered products with different shipping times together, when will I receive the products?

    All products may have different delivery time. For example, products that are ready to ship are delivered in 7-10 days, whereas some products may take about 8 weeks to 10 weeks. Therefore, if all of these are ordered together, you may either receive products separately as per the delivery time for different products or you may choose to get everything together with the latest delivery time. Please indicate your choice to the customer care before the shipping dates or soon after you have placed an order. 

  • +
    Will I have to sign for my delivery?

    Yes, you will be asked to sign a delivery form or Airway Bill (AWB)/ Proof of Delivery (POD), in which you confirm that the products ordered by you were delivered in the correct condition and without any defects and damage.

  • +
    How do I change my shipping address after my order has been placed?

    We kindly ask you to call our Customer Service centre on +91 8306682404, Monday-Saturday (9:30 AM - 6:00 PM) or drop us an email at care@gulmoharlane.com. We will try our best to help you with the change of address only in case the new Pincode is serviceable by our logistics partners.

  • +
    Do I have to pay shipping charges for Ready to Ship Products?

    No, you don't have to pay any shipping charges as the shipping will be free for all the products on gulmoharlane.com depending upon the value of products.

  • +
    By when will I receive the ordered products tagged 'Ready to Ship'?

    Shipping timeline provided for all products tagged 'Ready to Ship' (ONLY) will have an expedited shipping timeline of 7-10 days and are an estimation only.

  • +
    Is the delivery of 'Ready to Ship' products guaranteed in 10 days?

    We do our best to deliver all orders within expected delivery date. However, sometimes, it might take us longer than expected to deliver your product. Shipping timeline provided for all products tagged 'Ready to Ship' (ONLY) will have expedited shipping timeline of 7-10 days and are an estimation only; shipment timing may vary depending upon production schedule and logistics schedule. There may be some unforeseen circumstances that may lead to delays.

  • +
    How do I know which products are eligible for expedited shipping of 10 days?

    All the products available for Ready to Ship will be tagged on our website with 'Ready to Ship' on the Category page and the Product Page.

  • +
    When will my order for a 'Ready to Ship' product dispatch from Gulmohar Lane?

    We will try our best to dispatch the product in 48 hours for all the orders placed for 'Ready to Ship' products.

  • +
    Can I change my delivery address after submitting my order?

    Due to expedited nature of all Ready to Ship products, you cannot change the delivery address once the order has been dispatched.

  • +
    Why can't I gift wrap an item?

    We do not offer gift wrapping due to the nature of packaging and shipping processes. 

  • +
    How do I purchase Gift Cards online?

    We offer gift cards and EGift Cards here. E-GIFT CARDS

  • +
    What is Gulmohar Lane’s E-Gift card?

    Gulmohar Lane’s E-Gift card is a prepaid cash-value card and can be used for purchases within Gulmohar Lane’s Website or App. With Gulmohar Lanes E-Gift Cards, you can give your loved ones a chance to choose their own E-Gifts. Choose the E-Gift Card based on the occasion and the value of the card ranging from INR 1000 to INR 200,000. Choose a delivery date within the next 90 days and add the details of the recipient (Name, Email Address and a E-Gift Message) proceed to the check-out option to complete the purchase.

  • +
    When will my Gulmohar Lane E-Gift card expire?

    The Gulmohar Lane E-Gift Card is valid for one year from the date of issue.

  • +
    How do I redeem the E-Gift Card?

    Choose the product you want to buy and ‘Add to Cart’, at the check-out page under ‘Payment Options’, you can enter the ‘E-Gift Card Voucher’ and click ‘Apply’. Choose the payment option and confirm the order. Please Note: All promo codes, vouchers and coupons have to be manually entered to avail the promotional offers and values. It will not auto-populate with current offers or deal.

  • +
    How long will my order (E-Gift) take once I have redeemed my E-Gift Card?

    Once redeemed, the order will be processed as per our standard order timelines.

  • +
    Can I apply a promotional code and reward points with my E-Gift Card?

    Yes, you can apply all three, the promotion code, reward points and E-Gift Card code together at the time of check-out

  • +
    I have a business related query?

    We provide dedicated sales and services to interior designers, home developers, hotel, and business buyers. Email us on business@gulmoharlane.com if you are a manufacturer. Email us on pr@gulmoharlane.com for collaborations. If you are an Interior Designer or an Architect kindly call our Customer Service centre on +91 8306682404, Monday-Saturday (9:30 AM - 6:00 PM) or drop us an email at care@gulmoharlane.com.

  • +
    What are your safety guidelines for furniture use?

    ·         Help your child climb in and out the furniture to avoid topples during the movement.

    ·         Do not let the child operate any removable fixtures on the Junior Collection to avoid getting them caught in the gaps.

    ·         Place the Junior Collection Furniture away from cords and electrical outlets.

    ·         We recommend presence of an adult during the use of the furniture to avoid.

    ·         Keep the furniture away from windows or balconies to avoid accidents

    ·        All Gulmohar Lane Junior range products are crafted of high-quality materials that meet or exceed safety requirements. Our aim is to give comfort and safety to your child and is our highest priority. Certain items will include specific safety information when they are shipped to you. If you have any additional questions, you may Customer Service centre on +91 8306682404, Monday-Saturday (9:30 AM - 6:00 PM) or drop us an email at care@gulmoharlane.com.

    ·         We recommend that elevated beds and top bunks should not be used for children under 6 years of age.

HOLDING COST or DELAYED DELIVERY CHARGES

  • +
    What is 'Holding Costs' or the “Delayed Delivery Charges’?

    Holding Cost' or the “Delayed Delivery Charges’ are applied when a product is ready for dispatch from our facility, however, the client wants to hold the dispatch at our company’s warehouse due to reasons like site not ready, travel plans etc.


  • +
    How long can you hold my order in your warehouse, without any costs?

    Our ‘Customer Relation Management’ (CRM) team will communicate a tentative dispatch date to you when the order is almost ready. If the you are not available for accepting the order due to various reasons like the site is not ready or you are travelling etc, we will check the dispatch date and provide a grace period to hold the products in our warehouse for a maximum of Two Weeks


  • +
    How will I be billed for the ‘Holding Costs’?

    The ‘Holding Cost’ will be billed based on your request to hold the order at our warehouse on a monthly basis. For e.g. If a client placed an order in the month of August with the delivery scheduled in Mid-September but client wants to delay another 2 months post the dispatch date and the grace period deadline. Herein, the client will be billed for the remaining months till the order is delivered. A detailed bill will be sent on e-mail by our CRM team and an acceptance e-mail from the client will be required to continue holding the order at our warehouse.


  • +
    How is the ‘Holding Cost’ calculated?

    The ‘Holding Cost’ is 5% of the total order value. The amount will be charged on a monthly basis at a fixed date which will be communicated to you in advance by e-mail. If the order is dispatched before the month is ended the charges will be applied on a pro-rata basis for the number of days the order was retained at our warehouse.


  • +
    I want Gulmohar Lane to hold only few products from my order and deliver the rest on time; will the holding costs still be applicable?

    In this case the, cost will be applicable to the partial order that we hold at our warehouse on your request. The charges will be applied on the total value of the products we hold at our warehouse.


  • +
    Will there be any taxes applicable? How can I pay for the costs applied?

    There will be 18% GST applicable on this service. You may pay via Bank Transfer or through the payment gateway link generated by our CRM team.


  • +
    Will I get a bill to see the charges applied?

    Yes, you will receive a detailed bill from us in advance and an acceptance email will be required to hold your order in our warehouse. The same has to be paid for, before we dispatch the order from our warehouse.


E-GIFT CARD

FABRIC BY METER

  • +
    Ordering Fabric

    What is the minimum and maximum amount of fabric I can order?

    You can buy any measurement of fabric starting from 5 meters. There is no maximum limit for an order to be placed except availability in stock, which varies continually.


  • +
    How much fabric should I order?

    This depends on what will be the use of the fabric in your space.

    • If you are looking to reupholster an existing Gulmohar Lane furniture, you may check with our interior consultants for the meters required.

    • For any other use, please check with the maker or your interior designer for the exact meter requirements.

    We advise you to take into consideration the pattern repeat for each design and always purchase extra meterage for contingency. Fabric color and appearance may vary slightly between batches, consider ordering a swatch sample before ordering the final yardage by meters. We recommend using fabric only from the same production run.

    All fabrics are stocked and ready to ship.


  • +
    I need more fabric; can I place a reorder?

    All fabrics are stocked as per your requirement and you are welcome to order. Please be aware that fabric color and appearance may vary slightly between batches, so please consider ordering a swatch sample before ordering the final yardage by meters. We recommend using fabric only from the same production run.

  • +
    How do I place an order?

    You may purchase directly through our official website www.gulmoharlane.com or you may get in touch with our team of interior consultants to discuss your fabric requirements.

  • +
    How can I pay for my order?

    You may directly pay on our website via bank transfer or card payments. Alternatively, you may reach out to our helpline if you would like your order to be processed offline.

  • +
    How soon can I expect my fabric order?

    Fabrics will be shipped within 7-10 days from the date of payment.

  • +
    Can I place an order if I live outside INDIA?

    At the moment we do not ship internationally, however, you may take delivery in India and plan international shipping on your own. Gulmohar Lane only currently ships to the listed pin codes within India.

  • +
    How can I view your fabrics before ordering?

    Fabric swatches and specifications of all our designs can be viewed on our official website www.gulmoharlane.com. We sell swatches samples of all our fabrics at nominal prices and recommend you buy swatches for design and color clarity.

  • +
    What should I consider when choosing a design?

    Fabric designs vary in patterns and scale, making them more suitable for certain uses than others. You can check the pattern repeat size for each design and use this as a guide to see how large the print will be for your project.

  • +
    What does the ‘Pattern Repeat’ mean?

    The ‘pattern repeat’ refers to the size of the repeating motifs in a piece of printed fabric.
    Depending on your use of the fabric, you may need to cut the fabric in accordance with the pattern - i.e. to match up seams or line up the design. The pattern repeat differs between all designs and is measured in width and height.

  • +
    What fabric base should I use?

    We offer a range of natural fabrics and most of them work well for upholstery, and or furnishings. We recommend checking your requirements and their use with the concerned designer/maker or expert you are working with. Alternatively, our interior consultants are available to assist you with the fabric features and recommended use of the same.

  • +
    Can I see a swatch of the fabric before ordering?

    You may view images of our fabric swatches, and find specifications of all our designs on our website. Physical fabric swatches are available to purchase from our website or by contacting our Interior Consultants

  • +
    I'm ordering on behalf of my client - Are larger samples available?

    Please contact us if you would like to see a larger swatch of your chosen fabric and share your project requirements. 

  • +
    Can I change or cancel a fabric order?

    All our fabrics are printed to order by industry specialists and cannot be changed or canceled once it is shipped. We aim to process all orders as soon as they are received to prompt shipping Once payment has been made and production commenced we may not be able to cancel any orders. We recommend checking swatches or ordering them prior to placing your order.


  • +
    I made a mistake when ordering, how can I change it?

    Please contact us ASAP and we will advise if it's possible to change your current order. Delivery times may be revised depending on required adjustment.

  • +
    How will I receive my order?

    All fabrics will be delivered in a packet or roll. Please advise any special requests when placing your order.

  • +
    I’ve just received my order, what do I do now?

    We ask customers to check all fabrics or products within 24 hours of receipt. Please be careful when opening the package not to damage the fabric. Any damages caused by the customer cannot be refunded. Once cut or processed, the fabric is considered to be accepted, and cannot be returned.

  • +
    My package has arrived damaged - what should I do?

    If you discover your goods have arrived damaged, please contact us within 24 hours of receipt with photos and details of the issue and we will recommend the best possible solution at the earliest.

  • +
    I have an issue with my order, what should I do?

    Request you to email us images, issue and order details, or alternatively you may call our interior consultant and report your concern 

  • +
    Buying for Commercial Projects

    Please contact our helpline to consult our team of interior consultants.

RUGS

  • +
    Can I order a bespoke rug?

    Yes!  You can mail us your requirement at care@gulmoharlane.com or share your details here.

    Also, you can know more about  the custom sizes in our existing products from the 'custom size' option mentioned in the product detail page.

  • +
    Do the rugs come with a warranty?

    Yes. We offer a warranty of  6 months to 24 months. To know more, check our warranty policy here.

  • +
    What if my rug is damaged, defective, or is not the item I ordered?

     All rugs we ship go through strict quality checks before they are dispatched. However, in case the rug is damaged in transit, we request you to share the pictures of the same with us as soon as you receive the package.  Whether you have received an incorrect product or it has been damaged during transit – you may email the details and images on care@gulmoharlane.com

    We will provide a resolution within 1 (working) day.

  • +
    How accurately are the rug’s colors shown on your website?

    The  rugs showcased on the website are in their true colors. However, depending on the resolution of your device's screen, there might be slight variation in them than of the actual product. You can reach us at +91 8306682404 or care@gulmoharlane.com for any concerns or doubts you may have.

  • +
    How should I clean and care for my rug?

    For detailed information on how to clean and care for your rug, please read our Rugs Care Page here.

  • +
    Which weaving technique is used in Gulmohar Lane rugs?

    Our rugs are used making three weaving techniques to beautify your home and palette which elegant aesthetics. Rugs are curated using the SOUMAC , HAND TUFTED, HAND KNOTTED weavings.

    What is a Soumak weaving technique used in the rugs?

    Soumak is a type of flat weave, with a strong and thick weave, a smooth front face and a ragged back. The technique involves wrapping coloured weft threads over and under the warp threads, adding strength and embroidery-like pattern. made using three groups of threads, namely longitudinal warps, crossing wefts, and wrapping coloured threads. The wrapping threads give these rugs additional thickness and strength.

  • +
    What is a the difference between hand-knotted rugs & hand-tufted rugs?

    Two of the most common terms you’ll come across when searching for rugs to buy are ‘hand-knotted rugs and ‘hand-tufted rugs. They may initially seem to be similar, but in fact there are a number of differences.

    Hand-Knotted: Made entirely by hand on a vertical loom - knotting is a 2,000 year old craft  of weaving requiring remarkable precision, patience and craftsmanship. The method itself requires the weaver to insert knots into the rug and tie each knot tightly by hand around the warp and weft of the rug. Weaving a hand-knotted rug requires a great deal of skill and often a lot of time to produce.

    Hand- Tufted: Hand-tufted rugs are more commonly seen on an everyday basis. Hand tufting is a newer technique, that has been developed to combine the ancient craft of weaving with modern day technology. The yarn strands are brought in and out of the canvas base so the rug pile is built up over time. The hand-tufted quality offers unlimited possibilities and is an epitome of precision, scale and time. 

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    How long will it take to deliver the rug?

    Our rugs are commissioned based on the order requirements hence, the delivery timelines range between 65 days to 145 days depending upon the size and weaving techniques used. 

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    If I share my room pictures with you, will you be able to suggest a rug?

    Yes! Kindly share your pictures via mail at care@gulmoarlane.com and our interior consultants will suggest the best possible options for your requirement. Alternatively, you may also call us on +91 8306682404 

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    How do I arrange my rug in my home (living room, dining room, bedroom, indoor-outdoor areas)?

    Our interior consultants will suggest the best possible options for your requirement. You may call us on +91 8306682404

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    Need more clarity?

    We are here to help. Contact our customer service team on +91 8306682404 or email us at – care@gulmoharlane.com

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