Frequently Asked Questions

  • Shipping and Delivery

  • How long does it take for delivery?
    • When you order from our website, For the ready Items like Scatter pillows, Lighting etc. we take about 7-10 days to deliver the product. For customized products like sofas and beds we take 6-8 weeks to deliver your order to your doorstep.
  • I have ordered products with different shipping times together, when will I receive the products?
    • All products may have different delivery time. For example products like bulbs are delivered in 7-10 days, whereas sofas in about 6 weeks and beds in 8 weeks. Therefore, if all of these are ordered together, you may either receive products separately as per the delivery time for different products or you may choose to get everything together with the latest delivery time product. For example if you have ordered sofas and beds together you may choose to get the sofa in 6 weeks and beds in 8 weeks or you can choose to receive both sofas and beds in 8 weeks. Please indicate your choice to the customer care before the delivery dates.
  • How much do I have to pay for delivery?
    • We provide free delivery throughout India except some regions which are not covered by our logistics partner(s). You can enter the pincode of the area where you want the product to be delivered to see if the locality is covered under our delivery area. We may charge some additional amount to deliver in the ODA (Out of Delivery Area).
  • How can I track my order?
    • Your order status is updated to you via emails and SMSs at every step. We update you at every stage of your product' processing. For any details or queries please get in touch with our Customer Care immediately. Give us a call on +91 8824040096, Monday-Saturday (10 AM - 6.30 PM) or drop us an email at care@gulmoharlane.com. An email is sent to you after the order is shipped that contains the tracking number and the service provider. Easiest way to track your order once dispatched is to type the order no. in "Track Your Order" Tab at the bottom of the home page (Below the Fedex Logo). You can also type the tracking number in the tracking section on the website of the service provider (e.g. Fedex). The order status would provide detailed information on your package.
  • My Order Status is showing 'Pending' in Order History, Is anything wrong?
    • Your order is sent for production as per the production lineup and the tentative date of delivery. If the Order Status is showing pending, please do not panic. Once the order is sent for production the order will show as 'Processing'. You will also get notifications by email and SMS once your order is getting processed.
  • How will I know that you've received my order?
    • Once items have been ordered, a confirmation page will appear on the screen confirming the order. An email with the order details will be sent immediately to the registered email ID, provided that we have an accurate email address. In case you do not receive the email confirming your order please call us on +91 8824040096, Monday-Saturday (10 AM - 6.30 PM) or drop us an email at care@gulmoharlane.com. We'll send subsequent email(s) when your product is processed, shipped, including tracking information (if available).
  • Will I have to sign for my delivery?
    • Yes, you will be asked to sign a delivery form or Airway Bill (AWB)/ Proof of Delivery (POD), in which you confirm that the products ordered by you were delivered in the correct condition and without any defects and damage.
  • What if I am not home when my package arrives?
    • You may also get a call from the Courier Company/ Logistics partner confirming the tentative date and the time of delivery. However, as we do not have any direct control over the courier partners/ logistics partner , we cannot guarantee that they will act only in certain manner or will necessarily call before getting your order for delivery. In rare cases if they are not able to find you at your address, when they reach they will leave a notice/ message at your address notifying you of an alternative delivery or pick-up arrangement. We also request you to give correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience.
  • My items haven't arrived yet. What can I do?
    • For the ready Items like Scatter pillows, Lighting etc. we take about 7-10 days to deliver the product. For customized products like sofas we take 4-6 weeks to deliver your order to your doorstep. You can check the estimated delivery time to your area by entering your area pincode on the product page. Please note that this is only an estimated date of delivery. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care immediately. Give us a call on +91 8824040096, Monday-Saturday (10 AM - 6.30 PM) or drop us an email at care@gulmoharlane.com. An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package and the tentative delivery date.
  • Where will the delivery personnel deliver the products? Will they be delivered to my floor?
    • The delivery person will deliver the goods to your building premises or wherever it is physically possible to deliver the goods. For higher floors, we are not equipped to deliver the goods to your door step. You are requested to arrange for your own labourers/ manpower in advance to get the big products to the higher floor. The responsibility of our logistics partners to deliver the large products is restricted to the ground floor or maximum first floor of the building.
  • How do I change my shipping address after my order has been placed?
    • We kindly ask you to call our Customer Service centre on +91 8824040096, Monday-Saturday (10 AM - 6.30 PM) or drop us an email at care@gulmoharlane.com. We will try our best to help you with the change of address.
  • How do you pack items/products?
    • For the safety of the goods during the transit and unpredictable and multiple handling at times, we secure most of the goods with wooden crates. We understand that these crates make the packaging bulky, however they are absolutely necessary for securing the product. These crates may cause some inconvenience to the customer but are unavoidable. The customer should open the goods themselves or with the help of a local carpenter or a professional and inspect the same. Any defect or damage must be reported to the delivery person and to the GL customer care immediately by the customer. The description of defect / damage should be mentioned on the Challan/ Proof of Delivery (POD). Please note that the Delivery Personnel are not obliged or authorized to open the furniture or packages. Please note that their duty is to deliver the goods to the customer and they are not directly employed with Gulmohar Lane. You are requested to cooperate with them and not force them to open the crates, packages etc. Also please inform about any damage or complaints on on Customer care number +91 8824040096, Monday-Saturday (10 AM - 6.30 PM) or drop us an email at care@gulmoharlane.com.
  • I have bought a furniture product from Gulmohar Lane, can you help me assemble it?
    • Most of our furniture will not require any assembly or may require very minimal assembly like screwing the round legs to the base of the sofa. This can be done even without the aid of any tools. Sometimes, if there are any nut/ bolts or allen key screws used, they are provided with the required spanner or allen key to help you with the installation. We currently do not provide assembly service. However detailed assembly instructions if any required are inserted in the package and the goods can easily be assembled by yourself or with the help of a local carpenter.
  • Will I receive all the items in my order at the same time?
    • For your convenience, furniture items and items are held for a single delivery, shipping when all furniture items on the order are available. In some cases the items that ship via Courier may ship separately, at no extra charge so that there is no delay in receipt of your order.
  • Do you ship overseas?
    • Unfortunately, we only ship within India at the moment.
  • I want to ship this product as a gift can you gift wrap it for me?
    • We currently do not do gift-wrapping service.
  • Can you ship my order through a specific courier company?
    • No. We have tie-ups with reputed shipping companies to ensure fast and safe delivery of products. Logistic partners are chosen depending on various factors like their service availability, prompt delivery, etc.
  • The large packages do not fit into the entry way or stairway
    • Measurement of furniture/ packages is customer's responsibility and we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will not be responsible if the furniture does not fit/ pass through the entry way/ stairway etc. Please note that any failed delivery due to any such refusal or unavailability and any subsequent attempts to deliver the goods will be charged extra by Gulmohar Lane or the Logistics partner. We also request you to give correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience. One important tip to make the furniture pass through the entry way or staircase is to open the products downstairs and then take the open products up in parts. Like you can remove the seats, cushions and detachable legs to make the product lighter. These can be easily assembled in your living room or the final room where the product will be placed.
  • Can you expedite my shipment?
    • No. We anyways ship across the items as soon as they are ready for dispatch. Our shipping timelines are decided keeping in mind the time it might take to have the item made, checked, packed and dispatched. Therefore we do not have the ability to expedite your shipments.
  • Shipping timeline is over however my product has not been shipped?
    • We sincerely apologize for this delay. If your product has not been shipped on time, please contact our Customer Service team. We will take necessary steps to ensure that you receive your item soon.
  • The tracking number/AWB that I received is incorrect?
    • Usually courier companies take up to 48 hours to update their system with details of the AWB number. If your package was recently shipped, tracking might only become available after 24-48hrs. We request you to retry the AWB number after 24 hours. If it has been more than 48 hours since you received the AWB number, we request you to contact our Customer Service team immediately.
  • My order has been shipped, however I have not received my order?
    • It takes between 7-10 working days from the date of shipment for the order to be delivered at your doorstep. Usually packages arrive on or shortly after the estimated delivery timeline, please allow an additional day or two for the order to be delivered. Please feel free to contact our Customer Service team and we will ensure that your order reaches you.
  • Why does my shipment status shows as Return to Origin (RTO)?
    • Shipments are reflected as RTO (Returned To Origin) under the following circumstances:

      • You were not available when the courier person reached your address
      • The address provided was insufficient
      • You were not contactable on the number you provided
      • You refused to accept the delivery
      • You did not have the payment ready for COD orders.

      In case you wish for us to ship the item again, please get in touch with our Customer Service team for a quick resolution.
  • My shipment shows delivered but I have not received it?
    • Please see if someone else accepted delivery, check with family members, neighbors, security, the mail room, reception, and anyone else who may have accepted the delivery.If you are not able to track the whereabouts of the item, please contact our Customer Service team and we will assist you.
  • Refunds, Returns & Cancellations

  • Can I cancel an order?
    • NON FURNITURE ITEMS: For non furniture items under Rs. 5000 invoice amount, if you want to cancel the order, if it is not shipped from our warehouse, we levy Rs. 500 as Cancellation charges. If item has been shipped, the order cannot be cancelled unless the item is damaged or defective. We will offer replacement or refund for any such defective items. within 15 days of the receipt of the product in our warehouse.

    • FOR SOFAS AND FURNITURE: Most of our furniture is customized as per your specifications. Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. Most of our furniture is customized as per your specifications. Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. WE DO NOT HAVE 'CHANGE OF HEART' RETURN/ EXCHANGE POLICY.

    • FOR ALL THE OTHER PRODUCTS: Once we have delivered the product and left the customer's premises, we will NOT be able to accommodate any cancellation or change requests (other than as covered by the 1 year service warranty). We request the customer to personally be present during delivery to ensure that they check the furniture at the time of delivery.

  • Instead of refund for a product, can you send me a replacement?
    • Currently we do not replace the items ordered. Only in the case of any damage or defect we may offer a replacement.
  • What if the packaging of the product is damaged upon delivery?
    • If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package. You can open the package in front of the courier delivery person and mention the damage if any on the Air way bill and immediately notify our Customer Care team. We will either get it repaired onsite or send a replacement product, depending on your preference and product availability. Please note that the Delivery Personnel are not obliged or authorized to open the furniture or packages. Please note that their duty is to deliver the goods to the customer and they are not directly employed with Gulmohar Lane. You are requested to cooperate with them and not force them to open the crates, packages etc.
  • How long does it take to receive a refund?
    • If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package. You can open the package in front of the courier delivery person and mention the damage if any on the Air way bill and immediately notify our Customer Care team. We will either get it repaired on site or send a replacement product, depending on your preference and product availability.
  • How will I receive the refund?
    • In case Gulmohar Lane decides to refund you the amount due to goods received in damaged or defective condition, we will process your refund within 15 business days of receiving the returned product in its original packaging. The refund period includes time taken to complete the refund process by Gulmohar Lane but excludes any delays on part of banks/ card issuers, or shipment time in case of cheque refunds.
  • Purchasing Process

  • When can I expect new product(s) to be listed on your website?
    • We constantly update our product range, so we invite you to visit our website frequently. You can also subscribe to our Newsletter and promotions and we will send you regular updates about our products and promotions via Email or SMS. You can also follow us on our Social Media platforms like Facebook, Twitter, Instagram, Google+ etc.
  • Do you offer a warranty on your product(s)?
    • We provide One Year Limited Warranty on manufacturing defects. Please keep receipt of your purchase for warranty claims. Here are some terms and conditions for the Limited Product warranty.Goods shipped to and for use in the India warrants to Client that the Goods are free of material Defects in material and workmanship for one (1) Year from delivery if properly stored, handled, assembled, maintained, and used under normal conditions in a non-commercial setting. “Defects” are defined as imperfection in material or wooden frame that will impair the use of the Goods. This product warranty does not cover: 1) Defects caused by improper product storage, handling, assembly, maintenance, or use, 2) Defects occurring to the Goods after purchase due to product modification, intentional damage, accident, misuse, abuse, or negligence, 3) normal product wear and tear due to age including wearing or staining or loosening of fabric or leather or any such material. Normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These are normal conditions are not considered manufacturers' defects and are not covered under our warranty. Other exclusions include: 4) Labor or assembly costs, 5) Variations of color or texture in Goods made of natural materials like fabric, leather, wood etc, Fabric and leather are not covered by any warranty. Buttons on tufted products covered with fabric/ leather are also not covered under warranty as we do not have any control over the usage of these products. 6) Commercial use of any Goods (e.g., use in a commercial establishment or other setting outside of a personal residential setting). If Client finds a material Defect in material or workmanship in any Good, part or component, Client must report such Defect during the relevant warranty period Gulmohar Lane Customer Service on care@gulmoharlane.com. Gulmohar Lane in due course will repair or replace the Good free of charge. Replacement or repair of Goods does not extend its warranty period beyond the original warranty expiration date. All Gulmohar Lane Product warranties are limited warranties and are limited to the original purchaser with proof of purchase. With respect to any and all lighting products, the foregoing warranty is applicable to non-electrical defects. There is no warranty on the filament bulbs unless you received the same in broken/ non working condition. The same needs to be reported within 7 (SEVEN) day of delivery of said products. Our warranty is non-transferrable and applies to residential (non-commercial) use only and is void if the furniture is used in what is considered to be a non-household setting, or misused, handled improperly, reupholstered or repaired by any resource other than us or our partners. For warranty issues, we will repair or provide reasonably equivalent furniture as a replacement due to any product defects. Replacement furniture will be of equal value to the original purchase price. No cash refund is available and in no case shall we be liable for more than the purchase price of the furniture or for incidental or consequential damages. Visible defects and variance to order details must be brought to our attention within 7 (SEVEN) days of delivery. Issues not presented within 7 days of delivery will be considered “acceptable” and will not be warranted.
  • What is not covered under warranty?
    • The product warranty does not cover: 1) Defects caused by improper product storage, handling, assembly, maintenance, or use, 2) Defects occurring to the Goods after purchase due to product modification, intentional damage, accident, misuse, abuse, or negligence, 3) normal product wear and tear due to age including wearing or staining or loosening of fabric or leather or any such material. Normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These are normal conditions are not considered manufacturers' defects and are not covered under our warranty. Other exclusions include: 4) Labor or assembly costs, 5) Variations of color or texture in Goods made of natural materials like fabric, leather, wood etc, Fabric and leather are not covered by any warranty. Buttons on tufted products covered with fabric/ leather are also not covered under warranty as we do not have any control over the usage of these products. 6) Commercial use of any Goods (e.g., use in a commercial establishment or other setting outside of a personal residential setting).
  • What about buttons of the sofa? Are they covered under warranty?
    • Buttons on sofas in tufted and non tufted styles, covered with fabric/ leather are also not covered under warranty as we do not have any control over the usage of these products. For example children may pull/ peel the buttons.We request you to take special care of buttoned styles, as any damage caused to the buttons will not be covered under the product warranty. If you feel it is difficult to maintain the buttoned style, please speak to our customer care and request for "Remove Buttons" option or Choose "Remove Buttons" Option in Add-ons, wherever available on the product page.
  • How can I provide feedback about a product?
    • We look forward to hearing feedback about our products. Please feel free to send us feedback to care@gulmoharlane.com or call our Customer care number +91 8824040096, Monday-Saturday (10 AM - 6.30 PM).
  • Is there somewhere I can go to view the product prior to purchasing?
    • Unfortunately, we do not have a retail store and, for safety reasons, we cannot allow customers in our warehouse. If you have any questions regarding the products, please do not hesitate to call our customer service centre on +91 8824040096, Monday-Saturday (10 AM - 6.30 PM).
  • Account Creation and Payments

  • How do I start a new account?
    • Please click on 'Sign In', which is located on the top right hand side of the website above the Search bar. You will then be prompted to a new page where you will find the 'Create a new account' button on the left hand side. Click 'New Customers? Create a new account' on the right hand side and fill in your details as requested before clicking 'Submit'. Registration should now be complete and you should receive confirmation e-mail to the address you registered with.
  • How do I update my details on my account?
    • Please click on the 'My Account' tab on the top right hand side of the page. You will then be prompted to enter your account details. Scroll down to find your account information, click on 'Edit' to update your details and 'Save' once you are finished to save these changes.
  • I need personal assistance with my order. Who can I contact?
    • Our customer service centre is happy to assist you with your order on +91 8824040096, Monday-Saturday (10 AM - 6.30 PM).
  • What are cookies? Do I need to enable cookies in my browser?
    • They are the name of small amounts of data that are sent from a website to your browser and stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled' (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers. Cookies need to be enabled on your browser to allow you to add product(s) to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the 'Logout' link on the top right hand corner of the page.
  • What payment types do you accept?
    • We accept the following types of payments: Credit Cards, Debit Cards, Net Banking, Bank Transfer/ Cheque Payment/ Cash Deposit. We currently do not offer Cash on Delivery (COD) option.
  • How does the Bank transfer/ Cheque Payment/ Cash Deposit Payment option work?
    • On the payment mode page select Bank Transfer as the payment option. You will find the bank details where the amount will need to be transferred/ deposited. You will get 3 working days to execute the payment either through NEFT/ Bank transfer. You can also go to your nearest ICICI bank and deposit the amount in cash in our bank account. You can deposit upto Rs. 2,00,000/- cash in the account. As per the government regulation, you cannot deposit cash more than Rs. 2,00,000/- as it is illegal by law. Please do not deposit cash more than the specified amount into the company account as it may lead to reporting of such transactions and Gulmohar Lane will not take any responsibility for any such transactions. Cash deposit option is only valid for Business to Consumer (B2C) transactions and not for Business to Business (B2B) or institutional orders. Once we receive the payment in our account, we will send you a confirmation mail confirming the same. Please note that this order will only be a provisional order and will only get confirmed once the payment is received in the bank account. Please note that the Payment Receipt date will be considered the Order Confirmation date and the same will be used for calculating the delivery date. The Provisional Order is valid only for 3 Working days from the order placement day and will automatically get cancelled if the payment is not received in the bank account. Once cancelled any offers / discounts availed may not be available for the later orders. If there is any delay in making the payment please email us or call the customer care to inform the same.
  • What should I keep handy for my online transaction?
    • • Credit Cards: You need your card, which has the details of cardholder’s name, number, CVV and the expiry date. Apart from this you also need to have your 3D secure password / OAC/ OTP
      • Debit Cards: Keep your card, which has the details of cardholder’s name, number, CVV and expiry date. You will be redirected to the bank site for 3D secure authorization. So keep your OAC/ OTP or IPIN handy as well.
      • Net Banking: Keep your account number or Customer ID as well as your IPIN/ OTP handy.
  • Is it safe to use my credit card on your site?
    • Absolutely. Shopping with Gulmohar Lane is completely safe. We strive to ensure that every credit card transaction occurs within a secure environment. You can see the transaction is secure if a key lock is visible on the bottom right corner of your web browser. We do not retain your credit card information after your order is complete, rather, it is submitted directly to our banks.
  • Do you accept international credit cards?
    • We do not accept Non-Indian cards for payment at the moment. Please contact our customer care if you need more help with international payment options.
  • Do you store my Credit card information?
    • We do not retain your credit card information after your order is complete, rather, it is submitted directly to our banks. You can rest assured that your credit card or bank account information will be secured. However we monitor and review transactions on an on-going basis, to identify potentially fraudulent situations and take immediate corrective steps to mitigate/limit any damage caused/likely to be caused from the same.
  • Will my information be sold to third parties?
    • Your information will not be sold or passed on to third parties. Your privacy is important to us! Read more about how we protect your privacy under "Privacy Policy".
  • Will I be asked to share card information, account information or passwords over phone or email?
    • The Gulmohar Lane team will never ask you to share any of your payment details over email or over phone. In fact you should not be sharing this information with anyone else.
  • What other things should I keep in mind during an online transaction?
    • • During the payment process using Net banking you may be redirected to your bank website. Once your transaction is completed you will be brought back to the Gulmohar Lane website with your order details which you can keep a copy of.
      • Never press the browser back button when the transaction is still currently being done.
  • What should I do if a transaction fails?
    • Transactions could fail due to multiple reasons. Please check for the following:
      • Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking).
      • Your Internet connection is not disrupted in the process
      If your account has been debited after a payment failure, it will be rolled back within 7 working days. Please direct all questions and further clarifications regarding the above care@gulmoharlane.com.
  • My computer froze while processing payment. How will I know that my payment went through successfully?
    • All successful transactions will receive a confirmation email or an SMS. If you have not received confirmation via email, please try placing your order again. Alternatively, please do not hesitate to call our Customer Care Centre on +91 8824040096, Monday-Saturday (10 AM - 6.30 PM).
  • My credit card details are not being accepted. What's wrong?
    • Please check with your bank or financial institution to rule out errors on their behalf. If problems persist, please do not hesitate to call our Customer Service centre on Phone: +91 8824040096, Monday-Saturday (10 AM - 6.30 PM).
  • Do your prices include Taxes?
    • All prices include taxes.
  • GST RELATED QUESTIONS

  • How much is GST on your products?
    • GST rates vary from product to product. As per the current GST schedule, there is 18% GST on all Furniture, Lighting and leather goods. On fabric cushion covers the GST rate is 5% for the products upto Rs.1000 per piece and 12% above Rs. 1000 per piece.
  • Is the GST included in the price?
    • Yes, the GST is included in the price of our products.
  • Can I take input credit for the GST I pay on your products?
    • Yes, you can take input credit for the GST you pay on our products. Please enter the GSTIN number at the time of placing the order with the other relevant details. Also, make sure you send us an email for the same with your order details, so that the input credit could be approved by our finance team in the GST server. However this scheme is only applicable on Business to Business transactions where the purchasing company is GST registered. This facility is not applicable on individual or Business to consumer transactions.
  • I am purchasing your products for home, can I get benefit of input credit for the GST I pay?
    • As per the Government guidelines, this scheme is only applicable on Business to Business transactions where the purchasing company is GST registered. This facility is not applicable on individual or Business to consumer transactions
  • Products

  • Can I customize furniture items before placing an order?
    • Customization is possible in upholstered products and in some cases for other furniture also. These options are shown on the website on the product page. For example you can choose different sizes, fabrics, fills etc for the sofas.
  • Is it possible to change the polish of furniture items?
    • No, it is not possible to change the polish or finish of the furniture while placing the order. In some cases different finishes are available for tables for which the finish option is shown on the product page.
  • Do I need to assemble the furniture by myself?
    • Most items on Gulmohar Lane do not require assembly or have a basic assembly procedure that can be done with simple tools (like a screwdriver) and comes with assembly instructions. The need to assemble the furniture depends on the nature of the item. We currently do not provide assembly service anywhere. However, detailed assembly instructions if required are sent along with the package and the goods can easily be assembled by you or with the help of a local carpenter.

      We advise you to check the product description to see if any assembly is required for the item you are interested in.
  • How do I touch and feel the fabrics/ leather?
    • You can now order the Fabric or Leather swatches at a nominal charge. Tick the check boxes above the fabric swatches on the product page you like and press Add to cart and make the payment. We will ship the swatches to you by the first available courier and you can touch and feel the fabric/ leather, or match the same with the rest of your decor before placing the final order for your furniture.
  • Can I order one product at two different times. Will they match?
    • Where we try and keep the product specifications as standardised as possible, our products being handcrafted, they may vary from production to production from time to time. These pieces are not made in an assembly system and due to the handcrafting of the furniture the pieces may vary in sizes, foaming, colour, texture, fabric/ leather lot etc. We always suggest to order similar furniture together. Gulmohar Lane does not take the responsibility if the furniture or any other products the pieces may vary in sizes, foaming, colour, texture, fabric/ leather lot etc. We also suggest you order fabric swatches before ordering your final pieces of furniture to be sure of the colors as the colors may look different on screen than reality.
  • Will the products be same as what I see on your website?
    • All our products shown on the website are real products and not the digital renditions. In some cases we show the fabric renditions of the products when you click on fabric or leather swatches. Where we try and show the products as close as possible to the reality, sometimes due to lighting, screen calibrations, fabric or leather lot variations, the products you will receive may be a bit different. This is also due to the fact that our products are handcrafted in nature and may vary slightly from time to time. We also suggest you order fabric swatches before ordering your final pieces of furniture to be sure of the colors as the colors may look different on screen than reality.
  • Bespoke Services

  • Can I give any fabric for the Bespoke Service?
    • You can give any upholstery weight fabric to us for the sofas. However there are some limitations like, the patterns/ prints/ stripes cannot be used for tufted areas/ styles. Also the weight of the fabric should not be too light for upholstery as the fabric might sag after usage. Also, there should not be any stretch content in the fabric.
  • How much time will it take to deliver the Bespoke Sofa?
    • We generally take 6 weeks to deliver your sofa or 8 weeks to deliver beds once the order is confirmed. We should receive your fabric within 10 days of the payment confirmation date else it may lead to delays in the delivery of your products on time.
  • How do I send the swatch and fabric to you?
    • For the swatch, send us minimum size of 4” x 4” in an envelope to our address:
    • Gulmohar Lane, A September Home Lifestyle Private Limited, H-1267-1268, Phase 3, Sitapura Industrial Area, Jaipur-302022. Once the swatch is approved, we will respond to you over an email with required quantity of the fabric and you could go ahead in placing your order. Once the order is placed, please send the fabric to the above address by courier.
  • How much time will you take to respond for approving the fabric swatch?
    • Once we get the fabric, we typically require 1 working day to respond if the fabric is OK for upholstery.
  • How much Fabric is required for making the sofa?
    • This depends on the size and the design of the sofa. Once you let us know the size and the style required, our merchandising team will give the requirement of the fabric.
  • Can I opt for Hydrophobic and Oleophobic Finish on the fabric?
    • Yes, you can. However, if we feel that the fabric is not suitable for the finish, we will let you know in advance. The Hydrophobic and Oleophobic finish can be selected in the Add-ons menu.
  • Can I give my own leather or leatherette (rexine) for upholstery?
    • At the moment, Bespoke service is only available for fabric upholstery. We may soon introduce leather upholstery in this category.
  • Do you provide warranty on Bespoke products
    • We provide One Year Limited Warranty on manufacturing defects. Standard Warranty applies here. However, normal product wear and tear due to age including wearing or staining or loosening of fabric or leather or any such material. Normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These are normal conditions are not considered manufacturers' defects and are not covered under our warranty.

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